Lost or Stolen Card?
If your debit card has been stolen or lost, please call
Back to Mobile Wallet
Samsung Pay is easy to use, and almost just as easy to set up. To set up Samsung Pay on your Samsung Galaxy device, follow three simple steps:
1. Update your phone to the most recent software to ensure Samsung Pay is compatible with your device.
2. Using the Samsung Pay app, take a photo of your Q debit card to store your card in the digital wallet.
3. Create a PIN number and store your fingerprint as security to use Samsung Pay for purchases.
Upon verification, you will receive a letter in the mail from Queensborough as an official statement your debit card is ready to be used digitally.
Once you have your Q debit card set up in your Samsung Pay digital wallet, the rest is a piece of cake: hold your phone near the checkout reader and approve your transaction.
Simply SHOW AND GO at thousands of locations across the country. With Q + Samsung Pay, you no longer need to reach for your wallet. Just reach for your phone.
Samsung Pay uses a unique security process to ensure your privacy: transactions are only authorized with your fingerprint used during setup. The app uses a digital identifier instead of your actual Q debit card number, so you never have to worry about your card information being compromised. Samsung Knox technology also encrypts your card info within a separate, secure data vault for an extra level of security.
While the electronic card is safe in your digital wallet, you should contact us at (800) 236-2442 if your physical debit card is ever lost or stolen.